The auto attendant offers a simple menu that greets callers. Once a direction is chosen from the menu, callers are routed to an extension without the intervention of an operator.

We’ll help you set up how you want incoming calls to flow through your business. Consider these options:

• Main # dialed – goes to a ring group
• Main # dialed – goes to an operator
• Main # dialed – goes to an auto attendant

You can review your personal call history, or if you are a supervisor, you can pull reports for your entire team.

A feature that allows a person to “park a call” (which automatically puts them on hold) and the call can be picked up on any other phone.

With the hellospoke pop-up client, you’ll get a notification on your desktop of who is calling before you answer the phone.

Call queues are great for high volume inbound calls. If the group receiving inbound calls are all busy, calls are placed in a line, waiting to be answered. Once a receiver is free, the next call in the queue will be routed to them.

Call recording gives you protection and can help with training. Our call recordings are stored in the cloud, so you can access them anywhere. Just remember that when recording calls, you need to follow your state’s rules.

You can transfer a call to any extension or outside phone number. You also have the option to do it blind, announced or directly into voicemail (extension only).

We can create DIDs for any phone. This means someone can dial that phone directly instead of having to go through an auto attendant, operator, or directory.

If your internet or network were to go down, calls can still be answered through the hellospoke app. Otherwise you can call us and we can forward your calls to any number. Read this blog for more info.

With E911, we associate a physical address with the caller’s telephone number and route calls to the most appropriate Public Safety Answering Point (PSAP) for that address.

Find Me lets you receive incoming calls at any location, and Follow Me lets you receive calls at any number of designated phones, whether ringing all at once, or in sequence.

The hellospoke mobile app works just like your desk phone. You can answer, hold, conference, transfer, and more. hellospoke mobile is available on Android and iOS phones.

Use your on-hold recordings to:

• showcase your brand with custom music
• announce events, products or services
• answer frequently asked questions
• encourage people to stay on the line

Set up a dial-by-name directory so that customers can reach who they need quickly and easily.

Access your faxes from anywhere! When faxes come in they’ll be sent directly to your email as a PDF attachment.

A ring group allows for multiple phones to ring when one number is dialed. It’s a great way for a business to distribute incoming calls among employees.

A convenient feature that allows you to store and forward voicemail messages using your email. The voicemails will be sent to your inbox via an audio attachment.