standard phone users
Southern Plumbing & Heating …
are you paying too much for your phone service?
This Louisville plumbing company was paying too much
AT&T monthly phone bill
hellospoke monthly phone bill
Switching to a cloud-based phone service can save small to medium-sized businesses as much as 50% each month over traditional phone services.
why switch to the cloud?
Having your phone system in the cloud means you always have the latest and greatest. Here are a few other reasons you should consider a cloud phone service:
No maintenance costs
All maintenance is handled by the provider with no additional fees.
Provider takes on all the work and risk
The provider will have all the know-how and equipment to keep you up and running. There’s no risk to you.
Add or remove users quickly
Only pay for what you need. As your business changes you can add and remove users.
Software updates happen automatically
No need to upgrade anything on your own. The provider takes care of all updates for you, so you always have the latest and greatest.
Easy, quick and cost-effective implementation
You’ll be up and running in a few easy steps.
No need for dedicated internal IT resources
Save money and resources because you don’t have to have dedicated IT resources to maintain your cloud phone service.
General phone that is not tied to a person. Example: break room or conference room.
Includes the mobile app, call recording, call reports, voicemail, auto attendant, and all features.
There’s no page limit on inbound faxes, but outbound faxing has a limit of 15 pages.
Our 24/7 monitoring device sends automated alerts so we know your system is handling calls like a boss.
Month-to-month service agreements put you in control.
No long-term commitment, just one simple invoice.
*Government fees and taxes vary for each user and are not shown here.
Does it include long distance?
Yes, long distance is included in the user monthly fee. International calls have a per minute charge.
Is there a fee for extra features?
Each user account comes with the hellospoke mobile app, call recording, online reports, voicemail, auto attendant, 24/7 support, and more. Check out our list of features for more detail.
What if I need to add a user?
No problem! Give us a call at 888 / 955 / 5155 and let us know if you need to add or remove users. Easy as that!
Can I turn off service at any time?
Yes. We’ll be sad to see you go, but if for any reason you need to stop service, just let us know and we’ll get it taken care of.
Your hellospoke subscription comes with each of these features
The auto attendant offers a simple menu that greets callers. Once a direction is chosen from the menu, callers are routed to an extension without the intervention of an operator.
We’ll help you set up how you want incoming calls to flow through your business. Consider these options:
- Main # dialed – goes to a ring group
- Main # dialed – goes to an operator
- Main # dialed – goes to an auto attendant
You can review your personal call history, or if you are a supervisor, you can pull reports for your entire team.
A feature that allows a person to “park a call” (which automatically puts them on hold) and the call can be picked up on any other phone.
With the hellospoke pop-up client, you’ll get a notification on your desktop of who is calling before you answer the phone.
Call queues are great for high volume inbound calls. If the group receiving inbound calls are all busy, calls are placed in a line, waiting to be answered. Once a receiver is free, the next call in the queue will be routed to them.
Call recording gives you protection and can help with training. Our call recordings are stored in the cloud, so you can access them anywhere. Just remember that when recording calls, you need to follow your state’s rules.
You can transfer a call to any extension or outside phone number. You also have the option to do it blind, announced or directly into voicemail (extension only).
We can create DIDs for any phone. This means someone can dial that phone directly instead of having to go through an auto attendant, operator, or directory.
If your internet or network were to go down, calls can still be answered through the hellospoke app. Otherwise you can call us and we can forward your calls to any number. Read this blog for more info.
With E911, we associate a physical address with the caller’s telephone number and route calls to the most appropriate Public Safety Answering Point (PSAP) for that address.
Find Me lets you receive incoming calls at any location, and Follow Me lets you receive calls at any number of designated phones, whether ringing all at once, or in sequence.
The hellospoke mobile app works just like your desk phone. You can answer, hold, conference, transfer, and more. hellospoke mobile is available on Android and iOS phones.
Use your on-hold recordings to:
- showcase your brand with custom music
- announce events, products or services
- answer frequently asked questions
- encourage people to stay on the line
Set up a dial-by-name directory so that customers can reach who they need quickly and easily.
Access your faxes from anywhere! When faxes come in they’ll be sent directly to your email as a PDF attachment.
A ring group allows for multiple phones to ring when one number is dialed. It’s a great way for a business to distribute incoming calls among employees.
A convenient feature that allows you to store and forward voicemail messages using your email. The voicemails will be sent to your inbox via an audio attachment.
The power of your desk phone in the palm of your hand.
hellospoke mobile ensures important calls get the attention they deserve even when you’re on the go.
Free for every user
Every user gets the hellospoke mobile app free with their subscription. Once you’re set up you can make and take phone calls from anywhere.
Disaster recovery built in
If your internet or network goes down, calls can still happen through the hellospoke mobile app.
What our Clients Say
Southern Plumbing & Heating, are you ready to say goodbye to over-priced phone service?
Fill out the form or give Ryan a call at 888 / 955 / 5155 x159 for a no-obligation quote.