BUSINESS VOIP:
transform the way you communicate
3 reasons to switch to business VoIP phone service
Switching to VoIP can save small to medium-sized businesses as much as 50% each month over traditional phone services. Plus, there’s no major phone equipment needed.
Use your existing internet connection to make and take phones. Which really means that you can say goodbye to the phone company, and their monthly bill!
You can work from anywhere! You now have your desk phone in your pocket. The hellospoke app gives you the same great functionality as the phone on your desk.
hellospoke VoIP comes with many cool features. Here are a few of our favorites.
Freedom to work anywhere
The hellospoke mobile app works just like your desk phone – answer, hold, conference, transfer, and more. hellospoke mobile ensures important calls get the attention they deserve when out of the office.
No billing surprises – one flat fee
No more confusing invoices! Prices are based on how many users you have. One price. No long term commitment.
Awesome SUPPORT
Never get helplessly frustrated over hellospoke’s technology. Our support team is just a call away to field concerns or questions. Call us at 888-955-5155 or click to fill out a service ticket.
Full Business VoIP feature list
24/7 Support
We’re here to help – 24/7. Call us at 888-955-5155 for immediate needs. Otherwise you can check our knowledge center for help documentation, or submit a support ticket.
Auto Attendant
The auto attendant offers a simple menu that greets callers. Once a direction is chosen from the menu, callers are routed to an extension without the intervention of an operator.
Call Flow Set Up
We’ll help you set up how you want incoming calls to flow through your business. Consider these options:
Main # dialed – goes to a ring group
Main # dialed – goes to an operator
Main # dialed – goes to an auto attendant
Call History
You can review your personal call history, or if you are a supervisor, you can pull reports for your entire team.
Call Parking
A feature that allows a person to “park a call” (which automatically puts them on hold) and the call can be picked up on any other phone.
Call Recording
Call recording gives you protection and can help with training. Our call recordings are stored in the cloud, so you can access them anywhere. Just remember that when recording calls, you need to follow your state’s rules.
Call Transfer
You can transfer a call to any extension or outside phone number. You also have the option to do it blind, announced or directly into voicemail (extension only).
Conference Bridge
Each user gets a personal conference bridge! The hellospoke conference bridge allows you to hold conference calls right from your office phone for up to 25 people (internal and external numbers can call in). You can also easily manage participants (mute, disconnect, etc.) from the hellospoke user portal.
Direct Inward Dialing (DID)
We can create DIDs for any phone. This means someone can dial that phone directly instead of having to go through an auto attendant, operator, or directory.
Disaster Recovery
If your internet or network were to go down, calls can still be answered through the hellospoke app. Otherwise you can call us and we can forward your calls to any number.
E911
With E911, we associate a physical address with the caller’s telephone number and route calls to the most appropriate Public Safety Answering Point (PSAP) for that address.
Find Me/Follow Me
Find Me lets you receive incoming calls at any location, and Follow Me lets you receive calls at any number of designated phones, whether ringing all at once, or in sequence.
Mobile App
Every user gets the hellospoke mobile app free with their subscription. Available on Android and iOS phones.
Music & Messages on Hold
Use your on-hold recordings to:
• showcase your brand with custom music
• announce events, products or services
• answer frequently asked questions
• encourage people to stay on the line
Name Directory
Set up a dial-by-name directory so that customers can reach who they need quickly and easily.
Paperless Fax
Access your faxes from anywhere! When faxes come in they’ll be sent directly to your email as a PDF attachment.
Ring Groups
A ring group allows for multiple phones to ring when one number is dialed. It’s a great way for a business to distribute incoming calls among employees.
Voicemail to Email
A convenient feature that allows you to store and forward voicemail messages using your email. The voicemails will be sent to your inbox via an audio attachment.
Pricing
Imagine getting a phone bill that actually makes sense! We charge a flat fee per user, and you get all kinds of great features including: hellospoke mobile app, call recording, call reports, voicemail, auto attendant, and 24/7 support.
Basic Users
- General phone that is not tied to person. Example: break room or conference room.
Standard Users
- Includes the mobile app, call recording, call reports, voicemail, auto attendant, and all features.
Fax Machines
- There’s no page limit on inbound faxes, but outbound faxing has a limit of 15 pages.
Network Monitoring
- Our 24/7 monitoring device sends automated alerts so we know your system is handling calls like a boss.
Here are some of our favorite phones
T53 / 12-line IP Phone
The T53 delivers fantastic sound quality over the handset and speaker phone. With programmable keys, the IP Phone supports productivity-enhancing features like shared call appearance, call forwarding, call transfer and 3-way conference. More info >
T54 / 16-line IP Phone
The T54 delivers a rich visual experience. Some of the favorite features include fantastic sound quality over the handset and speaker phone, easy set up, custom wallpaper and OpenVPN. More info >
T57 / Touchscreen Phone
The T57 has a large touchscreen that makes switching between different screens and applications swift, easy and convenient. Loaded with features, this phone is easy to set up with the responsive touchscreen. More info >
T58 / Video Phone
The T58 is a simple-to-use smart media phone that provides an enriched HD audio and video calling experience. Based on Android 5.1.1 operating system, the T58 features a seven-inch adjustable multi-point touch screen, an optional, removable two-megapixel HD camera CAM50, integrated Wi-Fi and Bluetooth 4.0+ EDR, and it is coupled with a built-in web browser, calendar, recorder and more. More info >
SIP-VP59 / Smart Video Phone
The SIP-VP59 embodies the future of collaboration, as it’s specially designed to optimize communication for in-demand executives and teleworkers alike. With an 8-inch touchscreen and user-centered interactive design, the VP59 allows users to join or control a meeting quickly and effortlessly. More info >
MP56 / Teams Phone
The Yealink MP56 Teams Desk Phone is a simple-to-use smart media phone that provides an enriched HD audio experience for business professionals. This smart media phone enables productivity-enhancing visual communication, the ease of a standard phone, and promotes Teams adoption. More info >
MP58 / Teams Phone
Based on Android 9.0 OS, the MP58 smart business phone with the adjustable 7-inch touchscreen provides a vivid visual presentation and a premium Teams experience. Thanks to Yealink Optima HD voice, dedicated Teams button, as well as built-in Wi-Fi and Bluetooth connectivity, the MP58 facilitates high-efficiency communications and collaboration experiences for every user. More info >
VP59 / Teams Phone
This Android-based phone is ideal for personal desks or an open work space thanks to a full HD pluggable camera that affords flexible video meeting views as well as the ability to connect wireless microphones. The VP59 supports Office 365 and Microsoft Teams. More info >
W56H / Cordless Phone
The W56H IP DECT phone is the ideal solution for any small to medium sized company where employees need to handle calls away from their desks or moving around the premises. You can handle up to 8 calls simultaneously while on the move – staying connected up to 50m indoors and 300m outdoors from the phone’s base unit. More info >
CP920 / Conference Phone
The CP920 combines simplicity of use with sophistication of features, being perfect for small to medium conference rooms. Your conversations will sound natural and bright in any room. A bonus feature, you can pair the CP920 with your smartphone or PC/tablet via Bluetooth, which turns the CP920 into a loudspeaker or microphone. More info >
CP960 / Conference Phone
The CP960 conference phone is perfect for any team environment, especially for medium to large conference rooms. With its crystal-clear audio quality, your conversation will sound natural and bright anywhere. This conference phone uses the Android 5.1 operating system, which strikes an outstanding balance of ease-of-use and powerful features. More info >
HelloSpoke Mobile App
The power of your desk phone in the palm of your hand.
Answer, hold, conference, transfer and more.
hellospoke mobile ensures important calls get the attention they deserve even when you’re on the go.
Computer softphone
The hellospoke softphone application enables you to manage communications easily and efficiently – all from your desktop computer. This soft phone can replace or complement your desk phone. More info >
Are you looking to enhance your customer service capabilities?
Our advanced contact center solution offers features such as sophisticated call queues, intelligent call routing, and seamless connectivity across various digital channels.
“The biggest benefit is the mobility and added technology. For instance, if a staff member is moved from one campus to another, his or her phone number does not change. We unplug the phone in one location, plug it in at the new location and update the location with HelloSpoke so that 9-1-1 is aware. Same number. This allows our staff members to maintain the connections they already have with participants and community partners without the hassle of either a new number or a delay in the process.”