we ♥ phone calls

notify

It’s phone calls, escalated

3 WAYS NOTIFY CAN MAKE YOUR JOB EASIER

FASTER RESPONSE TIMES

Personalized escalation rules ensure messages reach the right on-call people immediately

Live Escalation connects residents directly to on-call staff, and makes your response time 0:00

BETTER COMMUNICATION

Notifications sent as phone calls, text messages, and email

Managers will receive text alerts when messages have not been responded to

Hand-off text alerts help staff know when going on or off call

TRACK EVERYTHING

All conversations are recorded

Property and industry response times

Review metrics by staff member

Customize and automate your reports

Call volume by type – leasing, general, maintenance, courtesy

NOTIFY FEATURES

Each user can determine how they want to be contacted – phone calls, text messages, and email.

Every call is tracked. The day/time it came in, call type (leasing, maintenance, etc.), call duration, caller ID, callbacks, who responded, response time, recorded conversations and notes.

Managers can set up an escalation alert – letting them know via text message that an escalation has not been responded to. Alerts can be sent anywhere between 30 minutes and 3 hours.

Each user can set up hand-off rules. Notify will send a text message reminder before they go on or off call. Example: 30 minutes before I go ON call, SMS me at [mobile #].

See your property, portfolio and industry average emergency response times.

Emails are sent with an audio file attachment every time a message is left in any of your mailboxes – general, leasing, emergency maintenance or courtesy.

Schedule reports to show up in your inbox daily, weekly or monthly. Options include the Properties Overview and an unlimited number of customized call reports.

Maintenance staff can call a resident back through the Notify system, displaying the property’s main number as the caller ID. Allowing any personal devices to remain personal. All calls through the Notify system are also recorded so there’s no “he said, she said” between residents and your maintenance staff.

Build your own schedules online (or have us do it for and additional charge). Schedules can be built as far in advance as you need. Individual days (like holidays) can be adjusted easily.

For maintenance emergencies, there is an option for connecting callers to a maintenance person live vs. leaving a message. You set a maximum on hold time for the resident and Notify will escalate the call based on a specific LIVE schedule. There is an additional charge for this feature.

Learn how and when you want. We’ll do a full training upfront, but you’ll have access to PDFs, videos, and knowledge articles anytime. Check out our training area here.

We are available 24 hours a day, 7 days a week to help you any way we can. Visit our support page for help.

Every conversation is recorded and can be reviewed anytime in Notify reports.

Property greetings are customizable and professionally voiced.

You have complete control over your Notify system. Edit user profiles and preferences, on-call schedules, alerts, and scheduled reports. If it’s too much for your staff to manage, you can also have us do it for an additional charge.

Notify is a monthly fixed price, so it’s easy to budget around.

Have as many people on call as needed, and the escalation will continue to loop until the message has been acknowledged.

Each person in Notify will be assigned a user role – giving them access only to what they need to see.

PRICING STAYS THE SAME EVERY MONTH

Notify

$99/month

MONTHLY ADD ONS:

Live Escalation – $20

Schedule Management – $25

Music On Hold – $20

Emergency Service Only

$75/month

Bundle
VoIP & Notify

25% off VoIP + MOH Included

learn more about VoIP here

HOW NOTIFY WORKS

When a resident calls the main property number and no one can answer (after 4 or 5 rings), Notify will prompt the caller to choose an option, leave a message, and the appropriate people will then get an email, call or text message alerting them that there is a new message.

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FAQs

Are the calls recorded so we can listen to callbacks?

Yes, all conversations are recorded and linked together so you can see end to end call information.

How many levels of escalation are there?

Unlimited levels of escalation. You can add as many people to your on-call schedule as needed, and the escalation will loop until the call is resolved.

Can a caller be connected to someone live vs. leaving a message?

Yes, for an additional monthly charge, residents can be connected directly to your on-call staff.

If maintenance uses their own phones, is their caller ID blocked?

Yes, all calls happen through the Notify system, so when calling the resident back, the caller ID will show the main property number.

How far out can I build a schedule?

As far into the future as you want. You could do it month by month, or schedule the entire year if that’s easier.

BUNDLE VOIP & NOTIFY

Sign up for Business VoIP and Notify and you’ll get these great benefits:

COMPREHENSIVE REPORTS

See complete call information for every inbound and outbound call. From the dialed phone # all the way through the end of the call.

WATCH THIS VIDEO

ADDITIONAL FEATURES

Get additional money-saving, productivity-enhancing features like call-forwarding, mobile app, voicemail to email, and wireless operations.

VIEW FEATURES

SAVE MONEY

When you sign up for Business VoIP and Notify, we’ll give you 25% off the cost of Business VoIP. Plus, we’ll give you Music on Hold FREE!

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