Each user can determine how they want to be contacted – phone calls, text messages, and email.

Every call is tracked. The day/time it came in, call type (leasing, maintenance, etc.), call duration, caller ID, callbacks, who responded, response time, recorded conversations and notes.

Managers can set up an escalation alert – letting them know via text message that an escalation has not been responded to. Alerts can be sent anywhere between 30 minutes and 3 hours.

Each user can set up hand-off rules. Notify will send a text message reminder before they go on or off call. Example: 30 minutes before I go ON call, SMS me at [mobile #].

See your property, portfolio and industry average emergency response times.

Emails are sent with an audio file attachment every time a message is left in any of your mailboxes – general, leasing, emergency maintenance or courtesy.

Schedule reports to show up in your inbox daily, weekly or monthly. Options include the Properties Overview and an unlimited number of customized call reports.

Maintenance staff can call a resident back through the Notify system, displaying the property’s main number as the caller ID. Allowing any personal devices to remain personal. All calls through the Notify system are also recorded so there’s no “he said, she said” between residents and your maintenance staff.

Build your own schedules online (or have us do it for and additional charge). Schedules can be built as far in advance as you need. Individual days (like holidays) can be adjusted easily.

For maintenance emergencies, there is an option for connecting callers to a maintenance person live vs. leaving a message. You set a maximum on hold time for the resident and Notify will escalate the call based on a specific LIVE schedule. There is an additional charge for this feature.

Learn how and when you want. We’ll do a full training upfront, but you’ll have access to PDFs, videos, and knowledge articles anytime. Check out our training area here.

We are available 24 hours a day, 7 days a week to help you any way we can. Visit our support page for help.

Every conversation is recorded and can be reviewed anytime in Notify reports.

Property greetings are customizable and professionally voiced.

You have complete control over your Notify system. Edit user profiles and preferences, on-call schedules, alerts, and scheduled reports. If it’s too much for your staff to manage, you can also have us do it for an additional charge.

Notify is a monthly fixed price, so it’s easy to budget around.

Have as many people on call as needed, and the escalation will continue to loop until the message has been acknowledged.

Each person in Notify will be assigned a user role – giving them access only to what they need to see.