Whether it’s handling tenant requests, overseeing repairs, or ensuring everything in the property is functioning properly, maintenance issues can be a drain on time and resources.
However, technological advancements in artificial intelligence (A.I.), are revolutionizing property management by streamlining maintenance tasks. By improving efficiency, reducing costs, and enhancing tenant satisfaction, A.I. is becoming a go-to solution for property managers.
In this blog post, we will explore the role of A.I. in tackling maintenance and repair issues on residential properties.
Specifically, we will highlight HelloSpoke’s Notify, an A.I. solution for helping prevent missed calls from slipping through the cracks.
Notify, an Automated Answering Service
Notify is an example of A.I. proptech that can address a common challenge in property management: timely tenant communications.
This 24/7 service from HelloSpoke lets property managers have a sign-up list for receiving notifications about missed calls.
An email notification goes out to the staff members on the list. In the case of maintenance emergencies, there are also notification options for text and phone calls.
Staff can switch who receives notifications for maintenance emergency calls according to an on-call schedule. This ensures the right staff members get notified during the appropriate timeframe.
What the A.I. does is use natural-language processing (N.L.P.) to transcribe voicemail messages into text, which is then included in the notification. The A.I. can also predict, based on the content of the message, whether the missed call is about an emergency or not.
The notification process is itself automated, sending notifications to the list’s members in order. So, if the first person on the list does not confirm receipt of the notification, then Notify automatically moves on to the next person on the list. If Notify gets through the list without a confirmation, then it restarts at the top of the list, beginning a new cycle. Without a response, these cycles will go for 24 hours.
Conversational-Computing Assistants
Residents of any given property may have questions about the property that you do not realistically need a human staff member to answer.
Having an A.I. chatbot, or conversational-computing assistant, can help save time for staff members while providing residents with instant access to immediate answers.
Property-management companies can even use chatbots custom-fit for certain topics and purposes. For instance, HelloSpoke offers Lou the Maintenance AI Assistant, which comes free with Notify.
This A.I. assistant can handle maintenance-related communications with residents, especially those whose issue is not an emergency, such as a lightbulb going out.
How it works is that when a resident leaves a voicemail claiming that there is a maintenance emergency, Lou scans the transcript of the voicemail. If the transcript’s content indicates that there is an actual emergency, Lou escalates the issue to the on-call staff.
If Lou judges there to not be an emergency, the resident gets a call back with a personalized message.
In the case of a false negative, if the resident leaves another message within the hour, Lou will automatically escalate the second message.
Lou can be useful for letting maintenance staff take care of the high-priority issues on a property. Another benefit of Lou is reduced overtime costs for the property-management company. What’s more, maintenance staff will also be glad to handle less after-hours calls.
Improve Tenant Satisfaction with A.I.
A.I. can enhance the tenant experience by making maintenance processes more efficient and transparent. Tenants whose calls are missed can get quick and immediate feedback with Notify, specifically with Lou.
As this blog shows, property-management software can be useful for customer service like handling missed calls about repairs and maintenance.
By reducing response time, satisfied tenants are more likely to renew their leases and recommend the property to others, reducing turnover rates and vacancy periods.
The Future of A.I. in Property Management
The integration of AI into property management is still in its early stages. As technology continues to develop, property managers will see even more innovative uses for A.I., from fully automated property inspections to smart buildings that can autonomously adjust their systems based on real-time conditions.
By monitoring energy consumption, identifying inefficiencies, and automating systems like lighting, heating, and cooling, A.I. can help property managers reduce their environmental footprint and lower operational costs.
While there are still challenges to overcome, such as data-privacy concerns and the need for widespread adoption of A.I. tools, the future of A.I. in property management is undeniably promising.
As A.I. technologies continue to advance, property managers who embrace these innovations will be better positioned to deliver exceptional service to tenants, reduce maintenance costs, and improve the efficiency of their operations.
Notify: A.I. for Property Management
As the property-management industry embraces A.I. like Notify, the benefits will continue to grow.
Property managers can expect reduced costs, better tenant satisfaction, and more-efficient operations. In a fast-paced industry where time and resources are precious, A.I. provides the competitive edge needed to stay ahead of the curve and keep properties running smoothly.
Overall, A.I. proptech can be useful for ensuring that tenant issues do not slip through the cracks, since A.I. can analyze a lot of data without needing to take a break.
At HelloSpoke, we believe in harnessing the power of technology to create smarter, more efficient property management solutions. By integrating A.I. into your maintenance operations, you can improve tenant satisfaction, reduce costs, and enhance the overall performance of your assets.