connect your apartment community
Redefine communication at your properties! HelloSpoke has built special features for maintenance, property managers, regional managers and management company staff.
AUTOMATED ANSWERING SERVICE (NOTIFY)
Switch to Notify – HelloSpoke’s answering service – and EVERYONE will experience the benefits. Check them out below!
Maintenance Teams
Filtered emergency calls: Bid farewell to unnecessary emergency calls. Notify (Lou) will stop non-emergency messages from escalating, saving your on-call staff from unnecessary disruptions. Lou will also let the resident know the status of their emergency call immediately after leaving their message. Click here for more info on how Maintenance Mitigation works.
No PIN hassle: Forget about PINs – retrieving messages is hassle-free.
Mobile work orders: Get a text message summary after responding to the emergency message that includes a link to open a work order directly in your property management system! (Realpage, Yardi, Entrata)
Customized escalation: Tailor your notification preferences. Receive alerts via phone calls or text messages, exactly as you prefer.
Effortless communication: Auto responses like “I’m on my way” and “not a maintenance emergency” facilitate seamless communication between maintenance and residents.
Property Managers
Full control: Manage and modify your system effortlessly. Our set-it-and-forget-it schedule types make your life easier.
Mobile convenience: Access on-call schedules, call summaries and push work orders through our mobile web app, making changes on-the-go a breeze.
Streamlined delivery: Receive everything via email transcribed (multilingual), keeping you in-the-know wherever you are.
Integrated work orders: Push work orders directly from Notify into your property management software, streamlining your workflow.
Mass communication: This new Mass Calling (texting coming soon) tool is perfect for those moments when you need to inform residents promptly and clearly, reducing misunderstandings and ensuring everyone is on the same page. You can use it for urgent notifications or upcoming notices.
Happier staff: Maintenance is getting less after-hours calls with Notify’s maintenance filter Lou, plus automatic call-back responses to residents.
Regional Managers
Timely alerts: Stay in the loop with text message alerts for overdue maintenance emergency escalations.
Comprehensive reports: Access reports, call data, and recordings for your entire portfolio.
Automation magic: Weekly and monthly automated reports keep you effortlessly informed.
Property overview: Enjoy easy access to information across all your properties.
Unified happiness: Foster joy among property managers and maintenance teams. With less maintenance emergency escalations, better communication with residents and work order integration, property staff will be happier.
Management Company
Detailed reports: Dive into comprehensive reports, individual call data that includes CYA info.
Holistic control: Manage all properties from a central hub.
Performance insights: Gain insights into industry and company average emergency response times.
Clear indicators: Set clear performance indicators for your teams.
Better workflows: Integrate with your property managment software for better reporting, seamless work orders and mass communication tools for proactive communication.
Pain free transition: Transitioning your properties to Notify is designed to be quick, painless, and tailored to your preferences. We’ve got all of our ducks in a row, so you can focus on what you do best – managing exceptional properties.
All the happy: Notify provides management company staff, regional managers, property managers, and maintenance with the information and tools they need to communicate effectively and be more efficient in their jobs. Better communication = happier residents.
