BE MORE PRODUCTIVE
Everything sent to your email
All voicemails left in HelloSpoke Core will be delivered to your inbox and includes the audio file and transcription (multilingual). When maintenance calls a resident back through Notify, those conversations will also be recorded and sent via email.
Work order integration
Easily push work orders from HelloSpoke Core into Realpage, Yardi, Entrata or ResMan from your phone – no more manual data entry or switching between multiple systems.
Full control of the system
Empower your team with full control over HelloSpole Core’s system. Manage each users notification preferences and update the on-call schedule as needed from your desktop or mobile app.
Free up time for maintenance with automatic replies
Take advantage of Lou, the AI maintenance assistant to filter maintenance emergency calls. Maintenance can also automatically let residents know they are “on the way” or a request is “not considered a maintenance emergency.”
Hassle-free onboarding
Experience a seamless transition to HelloSpoke Core’s service within just 3-5 business days. Minimize disruptions and start leveraging our productivity-boosting features swiftly. Same day setups available for new acquisitions.
Download the app
Update your on-call schedule, send group or individual texts, and receive real-time push notifications for incoming text messages.
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SIMPLE ON-CALL SCHEDULING
Ensure prompt attention, every time
Never miss a critical issue with HelloSpoke Core’s unlimited levels of escalation. Notify will contact your on-call list continuously until someone responds or it’s been 24 hours. Whichever comes first.
Reachable your way
Stay connected with HelloSpoke Core’s versatile notification options. Receive alerts via phone, text, and email – choose your preferred method to keep you informed and in control.
Flexibility for all scheduling needs
Enjoy scheduling made simple with HelloSpoke Core’s three schedule types. Whether it’s forever & ever for standard routines, every other for alternating shifts, or custom for personalized arrangements, our system adapts to meet your unique requirements.
Seamlessly manage schedule changes
Handle unforeseen events effortlessly with HelloSpoke Core’s single day schedule adjustments. Make real-time changes to accommodate sudden absences or shift modifications, ensuring smooth operations and minimizing disruptions.
Keep your number to yourself
Protect your privacy with HelloSpoke Core’s Caller ID block. When reaching out to residents, your phone number remains concealed, ensuring no one can call back a personal number.
Update on-the-go, with ease
Manage your schedule from anywhere with HelloSpoke Core’s app. Our user-friendly mobile app allows you to make schedule adjustments conveniently, making sure your on-call schedule is always up-to-date.
ACCOUNTABILITY MADE EASY
Keep leaders in the loop
Increase accountability with HelloSpoke Core’s escalation alerts. Upper management can receive text message alerts on escalated calls that have not been responded to.
Budget-friendly, predictable costs
Experience peace of mind with HelloSpoke Core’s fixed pricing. Enjoy the same affordable rate every month, eliminating surprises and allowing you to allocate resources efficiently.
No strings attached
There’s no long-term commitments, your contract is month-to-month.
NERDY DATA FOR BETTER DECISIONS
Maintenance metrics that matter
Track how your maintenance team is performing with clear, visual insights. See how long it takes to resolve emergencies, compare after-hours vs. daytime activity, and review common maintenance topics like leaks, toilets, and HVAC. You’ll also see how often Lou deflects non-emergency calls, giving your team valuable time back.
Know what’s breaking (and when)
HelloSpoke Core automatically tags maintenance-related calls by category, helping you spot trends across properties and time periods. Track the most frequent issues—like water, air, and heat—and identify seasonal spikes or recurring problems.
A 360° view of every call
Every call that comes through HelloSpoke Core is logged in detail. You’ll have access to the full audio recording, multilingual transcription, caller ID, and timestamps—all in one place. This gives you a complete picture for training, coaching, or resolving disputes quickly and confidently.
Dive deep into call trends
HelloSpoke Core makes it easy to explore call volume by hour. You’ll get a visual breakdown of when emergencies peak and which types of calls are most common. Whether you’re evaluating team coverage or planning for the busy season, these trends offer real value.
Automated reports, zero lifting
Get the most important insights delivered straight to your inbox. Weekly and monthly reports show total call volume, team response times, and how many calls Lou handled without escalation. It’s actionable data with zero effort on your part.
Missed call? Not missed insight
Even hangups are captured and tracked by HelloSpoke Core. You’ll see caller ID, time of call, and call type, so you can follow up or spot patterns—like repeat calls from the same number. That means fewer missed opportunities and more proactive service.
ALL THE SUPPORT
Tailored training for smooth transition
Ensure seamless adoption with HelloSpoke Core’s personalized property training. Our experts guide your team through the setup process, addressing specific queries, and leaving your staff equipped and confident to maximize Notify’s potential.
Training materials available online
Access a wealth of resources with HelloSpoke Core’s online training materials. From PDF guides and informative articles to instructive videos, empower your team to deepen their expertise and optimize their use of Notify.
Assistance whenever you need it – 24/7
Count on HelloSpoke Core’s unwavering support, available 24/7. Our dedicated team is here to help you promptly, providing expert guidance and resolving any issues to keep you productive.