Once upon a time, features like ring groups, auto attendants and music on hold were only available to large companies willing to invest in a state-of-the-art phone system. Now, features like these are available to everyone. At a fraction of the cost!

VoIP is a phone service that has many benefits for all companies, but small to medium-sized companies really see the benefits in features. Because everything is cloud-based, all features are available to everyone and easy to deploy.


Pro tip: Some VoIP providers do charge extra for certain features, so be sure to ask if they have feature tiers, and how they deploy updates and new features. Delivery should be automatic over the cloud and there shouldn’t be any downtime.


 Your HelloSpoke subscription comes with each of these features:

[vc_row][vc_column width=”1/3″][minti_image img=”17424″ img_size=”thumbnail” align=”center”][minti_headline size=”fontsize-l” color=”#003a5d” weight=”fontweight-500″]SERVICE FEATURES[/minti_headline][vc_column_text]

Admin web portal

Call recording

Direct inward dialing (DID)

Disaster recovery


Music & messages on hold

Mobile app

Paperless fax

User web portal

Voicemail to email

[/vc_column_text][/vc_column][vc_column width=”1/3″][minti_image img=”17428″ img_size=”thumbnail” align=”center”][minti_headline size=”fontsize-l” color=”#003a5d” weight=”fontweight-500″]PHONE FEATURES[/minti_headline][vc_column_text]

Alternative numbers with distinctive rings

Call history

Call parking

Call transfer


Extension dialing, variable length

Inbound caller ID

Name directory

Outbound caller ID blocking

Visual voicemail

[/vc_column_text][/vc_column][vc_column width=”1/3″][minti_image img=”17432″ img_size=”thumbnail” align=”center”][minti_headline size=”fontsize-l” color=”#003a5d” weight=”fontweight-500″]CALL FLOW FEATURES[/minti_headline][vc_column_text]

Auto attendant

Call forwarding

Call queues

Call waiting

Find me/follow me

Ring groups




Stay tuned for VoIP Myth #7 – Transitioning to VoIP will be expensive