Assist
Routine Calls, Handled Intelligently
Assist answers common questions and handles requests around the clock. Your team focuses on what needs a person.
Meet Lou, Your AI Assistant
Lou is the first AI built to protect your team's sleep.
What Lou Handles Instantly
Real scenarios where Lou answers quesitons, collects details, and takes action.
Property Info
Hours, scheduling a tour, amenities, parking rules, pet policies—Lou can answer any commonly asked questions about your property.
Caller:Â "Are dogs allowed at your community?"
Lou:Â "Yes, dogs are allowed at our community but with certain breed restrictions such as pit bulls, Rottweilers, and german shepherds."
Maintenance Requests
Lou asks about the issue, extracts key details, checks for existing work orders, and creates new ones automatically.
Caller: "My garbage disposal isn't working."
Lou:Â "Hi Lori, I'm sorry to hear your garbage disposal isn't working. Can you please tell me if it isn't powering on, or if it isn't properly disposing of waste? This will help maintenance understand how to best fix your issue."
Send Attachments
Whether a prospect wants to schedule a tour or a resident needs to pay their rent—Lou will text them the tools they need.
Caller:Â "I would like to schedule a tour to see your 2 bedroom floor plans."
Lou:Â "That's great to hear Angela! I've just sent you a link to our tour scheduling software. We look forward to seeing you. Is there anything else I can help you with?"
Caller:Â "No, thanks so much!"
How Assist Works For Your Property
Lou answers their questions with your answers—in over 70 languages
Teach Assist About Your Property
Lou can learn over 170 different facts about your property through a simple Q&A format.Â
Lou Answers The Phone If You Can't
Resident or prospect, Lou can handle it. During the conversation, Lou sends links when they want them and answers questions when they ask them.
Simple Requests Resolved Instantly
Sometimes there's no need to follow-up. If Lou answers all their questions, you can focus on what needs a person.
Maintenance With Context
Lou recognizes unresolved issues, avoids duplicate work orders, and proactively informs residents if their request is already in progress—so you don't have to.
What Assist Does - And Doesn't
Built to automate routine requests while keeping human moments human.
What Assist Does Well
Handling the questions you hear every day, collecting maintenance details, providing simple solutions, and saving your team time.
What Assist Doesn’t Replace
Assist was designed as human first. Judgment, empathy, and complex situations are always left to your team.
What Assist Means For Your Team
Start with Core. Add Assist or Dialtone when they make sense for you.
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Calls resolved automatically—no follow-ups needed
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Resident support without overnight staffing
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Questions answered without waking maintenance
Real World Scenarios
How teams use Assist every day.
Sunday Night Pool Question
Resident calls at 8pm asking about pool hours. Assist answers immediately with the appropriate information you shared about your property. No staff needed, resident gets answer in 30 seconds.
Maintenance Follow-Up
"This is Steve again, I'm calling back about my AC getting fixed." Assist lets Steve know that a work order for his AC unit was already created and reassures him that maintenance is aware of his request. No concern for duplicate work orders, no back-and-forth, and no wasted time for staff.
My Car Was Towed
Resident calls at 6am asking about their car being towed before work. Assist knows the property's towing policy, the towing company, and texts the resident the towing company's phone number—Assist got things rolling outside of business hours, without staff intervention.
Multi-Property Portfolio
Each property has different rules. Assist knows which property is calling and answers based on that property's specific policies.
You Stay In Control
Lou doesn't make decisions on his own. You set the rules, review what it's saying, adjust as needed. Think of Lou as an assistant that follows your playbook exactly.
Built To Work With Core
Assist relies on Core for resident data, work orders, and property context.
If you’re not using Core yet, that’s where you start.
Core
Every conversation in one system. Knows what's urgent. Connects to your PMS. Your team stops digging through voicemails and texts.